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How can I contact your customer care team?

We understand you have questions from time to time and to answer them as effectively as possible, we have FAQs and Help Centre articles covering the most popular topics.  

If you still have a query, please chat to us and our helpful chatbot Victoria can point
you in the right direction, connecting you to our Customer Care Team if needed.  

To safeguard our Customer Care Team and provide the most effective support possible, we switched from an office-based call centre to a home-working Live Chat team. In the short term, this may mean we’re unable to respond to you as quickly as we’d like but are working hard to resolve queries as quickly as possible.   

We’d like to thank you for bearing with us as we continue to improve this new way of working. Supporting our customers safely remains our top priority.