What shall I do if my item has arrived damaged?
On the rare occasion that an item has arrived damaged you can request a FREE replacement online from your account, within 30 days of your order being delivered.
As long as your item isn’t already installed, we’ll ensure a replacement is sent free of charge once the damage has been confirmed. If you don't have an online account, you can create an account using the same email address and this will allow you to manage any existing orders.
For more details, view our policy for damaged items.