Long Arrow Right External Link angle-right Search Times Spinner angle-left

Can I track my order?

Yes, you can track your order online using your email address and order reference provided in your confirmation email. This is 8 characters long and only contains letters and numbers. 

You will also receive the following order status updates:

  1. Confirmation email immediately after placing your order.
  2. A text or call the day before delivery to confirm it’s on its way.
  3. A text the morning of delivery with your order tracking link, allowing you to check where your delivery team are on a map with a live and updated estimated time of arrival.
  4. A further text when your delivery team are on their way with your estimated time of arrival.

Find out more about tracking your order.