Common FAQs
- COVID-19 - Will Coronavirus measures affect my order?
- Can I amend my order?
- Can I apply for a trade account?
- Can I order an item if it's out of stock?
- Can I still place an order during the COVID-19 pandemic?
- Can I still return items during the COVID-19 pandemic?
Delivery
- Can I change my delivery date?
- Can I collect my order?
- Can you leave my delivery with a child?
- Can you leave my delivery with a neighbour?
- Do you deliver to my address?
- Do you do next day delivery?
General
- Can I get a VAT invoice?
- Do you have a catalogue?
- Do you have a showroom?
- Do you provide a discount for NHS staff?
Products
- Can I mix and match my products?
- Do you have technical information on products?
- Does anyone else sell your products?
- How can you guarantee the quality of your products?
- How do I review your products?
- What product guarantee do you offer?
Purchases
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- Can I cancel my order?
- Can I get a copy of my order?
- How can I find my order reference?
- How can I return an item(s)?
- What if I'm unhappy with part of your service?
- Where is my order?