Customer support
- Can I still place an order during the COVID-19 pandemic?
- Do you have showrooms?
- How can I contact your customer care team?
- How can I manage my account?
- What discounts do you offer?
- What if I'm unhappy with part of your service?
Delivery
- Can I change my delivery date?
- Can I collect my order?
- Can I track my order?
- Can my delivery be left with a neighbour or in a safe place?
- Can you leave my delivery with a child?
- Do you deliver to my address?
Orders
- Can I cancel my order?
- Can I change my order?
- Can I get a VAT invoice for my order?
- Can I get a copy of my order?
- How can I find my order reference?
- What should I do if an item in my order is incorrect or missing?
Products
- Can I mix and match my products?
- Do you have a catalogue?
- Do you have technical information on products?
- Does anyone else sell your products?
- How can you guarantee the quality of your products?
- How do I review your products?
Purchases
- Can I order an item if it's out of stock?
- Do you sell spares?
- How can I pay?
- How can I place an order?
Returns
- Can I exchange my item?
- Can I make a change or cancel my return?
- Can I replace or exchange an item online?
- Can I still return items during the COVID-19 pandemic?
- How can I return an item?
- What shall I do if my item is faulty?
Services
- Can I apply for a trade account?
- Can I pay with finance?
- Do you offer a Design and Installation service?