We make deliveries 7 days a week across the country. If you’re lucky enough to live in a beautiful and remote part of the country, we suggest that you check our delivery page to check your postcode and for more information about delivery surcharges.  

Yes, deliveries are still going ahead as normal with no delay expected.  If you would like the track your order then please click here.  

Dependent on stock availability and your location, we can deliver orders, placed by 6pm, on the next day. Once you’re ready to place your order, our delivery calendar will calculate and show you the next available day. Find out more about next day delivery by visiting our delivery page .  

All orders differ in size and weight, so to best serve our customers we use a range of delivery services and couriers. A ‘safe place’ service option will depend on the courier delivering your order. Please check the policy of the courier delivering your items to find out if this is available. You can find out who is delivering your items in your order confirmation email. Victoria Plum’s own delivery service will only deliver to the address given on the order and goods will not be left in a safe place or without a signature unless authorised by the person named on the order.

We will only deliver to the address given on the order and goods will not be left without a signature, unless authorised by the named person on the order.     If you think you’re unable to accept your order on your scheduled delivery date, or would like to authorise delivery to a safe place/neighbour then please contact us using Live Chat as soon as possible and our customer care team will help you with your request.

We are partnered with HubBox for Click and Collect delivery from your Collect Point. We recommend following government guidelines on travelling at this time. If you would like to query an existing Click and Collect order, please speak to our team using the LiveChat facility on our website. 

Most of our deliveries are contactless, however, if you select our Premium room of choice service, our delivery team will need to enter your property. As a precaution, our delivery team will:  Wear personal protective equipment as appropriate  Sign a handheld device in your presence as proof of delivery  Remain at least 2 metres away from you and anyone else in your household at all times  We kindly ask that you:

At VictoriaPlum.com, we’ve worked hard to build a nationwide delivery network and delivery availability and charges depend on the size of your order. Find out more about delivery charges . 

For medium orders under 20kg, you can choose to Click and Collect from one of 4,000+ convenient HubBox Collect Points throughout the UK, including convenience stores, pharmacies and local businesses. Find out more about Click and Collect. We don't offer a collection service for any other orders or from any VictoriaPlum.com offices, warehouses or distribution centres.

If you would like to track your order please click here.   Large Orders (i.e. Bath / Shower Enclosure / Bathroom Suite / Furniture) Your order will be delivered by our specialist 2-man delivery service on the date you selected when ordering. Please check your order confirmation email for details. On the day before delivery, we will send you a text reminder at around lunchtime. At 8pm, you'll then receive a text to confirm your delivery timeslot and order tracking link.

If you're not in, the courier will leave a calling card including all the details you need to either re-arrange your delivery or in the case of a Parcel Force delivery, collect from a local post office. A re-delivery charge may apply in some cases.

Yes, you can track your order online using your email address and order reference provided in your confirmation email. 

Due to COVID-19 safeguarding measures, we are providing contactless delivery services, ensuring that there is no physical contact when receiving your order. If we need to deliver a parcel which won’t fit through your letterbox, we will place the item at your doorstep or the first doorstep of a communal property, like a block of flats. The delivery team will be unable to enter your property (this includes communal areas in blocks of flats).

If you've received an email from us to say your order is on it's way, the delivery date can't be changed.  If you haven't received this email we can normally rearrange your delivery to a later date. Please chat to us as soon as possible for our team to help you.