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Can I apply for a trade account?Yes, if you are a plumber, bathroom fitter, heating engineer, a local authority, builder and/or a property developer you can open a Victoria Plum trade account today. Receive 12.5% off your first 3 orders when you spend over £500 ex. VAT. Apply for a trade account here.
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How can I pay?We offer various ways for you to pay for your order, including: Visa; Visa Electron; MasterCard; Maestro; American Express, PayPal, Apple Pay and Google Pay. You can also spread the cost of your order with Novuna, Klarna and Clearpay payment options. Eligibility criteria applies.
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Do you offer a Design and Installation service?Yes, we offer free professional design service and a full end to end accredited design and installation service. Please see our Design and installation page for more information and to enquire online. If you're planning on starting your project soon chat to us and select the 'Design and Install' button.
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Can I mix and match my products?You can, however, some products have distinct functionality or features that may limit mix and match options and these are clearly indicated on our website.
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Does anyone else sell your products?We're proud to say that around 80% of our products are unique to VictoriaPlum.com .
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What product guarantee do you offer?All our products come with a 1-year guarantee as standard, we also offer an extended guarantee on the majority of our products free of charge. Find out more about our product guarantees.
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Do you have technical information on products?We try to provide as much information as possible on each product page, with information being grouped into different sections to help, such as āproduct informationā and ādimensions and specifications. If you cannot find the information you are looking for then please chat to us.
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How can you guarantee the quality of your products?We employ a robust quality management system ensuring our products meet the high standards that you'd expect. Products including our shower enclosures, baths and basins must conform to British Standards as set by the BSI Group. If you wish to find out exactly which British Standards our products conform to, please contact us. In fact, we're so confident of the quality, we offer free extended guarantees on many of our products.
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Can I pay with finance?Yes, for orders between £350 and £25,000, you can choose to spread the cost over a period of between 6 and 24 months, with 0% APR. through our finance provider Novuna . Find out more about the finance options available. This is subject to application, financial circumstances and borrowing history, eligibility criteria applies.