Yes, you can exchange any item for another, up to 365 days after receiving it. Simply chat to us and we'll happily arrange for any alternative items to be sent to you. Exchanged items need to be unused and in a resaleable condition. For further details, including any associated costs, see the "Exchanging your unwanted items" section of our returns policy.

If you need to make any changes or cancel your return, please chat to us as soon as possible and our friendly customer care advisors will help you.  

On the rare occasion that an item has arrived damaged you can request a FREE replacement online from your account, within 30 days of your order being delivered. As long as your item isn’t already installed, we’ll ensure a replacement is sent free of charge once the damage has been confirmed. If you don't have an online account, you can create an account using the same email address and this will allow you to manage any existing orders.

Currently, you can only return or replace items online for a refund. If you want to exchange an item, please chat to us as soon as possible and our friendly customer care advisors will help you with this.  

Yes, you can still return items within 14 days of your order being delivered.   For more details, including any collection charges, view our Returns policy. Trade customers, please see Trade Returns policy.  

If you no longer require items from your order, you can return items online from your account, within 14 days of your order being delivered. If you don’t have an online account, you can create an account using the same email address and this will allow you to manage any existing orders.  Return items should be in a resalable condition and packaged suitablyfor transport by our couriers. For more details, including any collection charges, view our returns policy.

If you suspect your item might be faulty, please chat to us as soon as possible, providing as much detail as you can and any supporting imagery, if relevant. For more details, see the “Returning faulty items” section of our returns policy.   

You can return items online within 14 days of your order being delivered for a full refund or exchange any items within 365 days, but you are required to pay for the costs associated with the return.    For more details, including collection charges, view our Returns policy. Trade customers, please see Trade Returns policy.  

Don’t worry, if there isn’t the option to return your items online, this could be due to your order status, payment method or delivery courier. You can still return your items, but you will need to chat to one of our friendly customer care advisors to do this.  

In line with our returns policy, you can return your items within 14 days of your order being delivered for a full refund, but you are required to pay for the costs associated with the return. We charge this small fee to cover the cost of transportation and processing of returns at our distribution centre.