You can exchange most items up to 30 days after receiving it.  Exchanged items must be unused and in a resaleable condition. In most cases we'll ask you to place a new order before we can arrange collection of your unwanted item. For further details and associated costs, see the "Exchanging your unwanted items" section of our returns policy.

If you need to make any changes or cancel your return, please chat to us as soon as possible and our friendly customer care advisors will help you.  

Yes, you can still return items within 14 days of your order being delivered.   For more details, including any collection charges, view our Returns policy. Trade customers, please see Trade Returns policy.  

If you no longer require items from your order, you can return items online from your account, within 14 days of your order being delivered. If you don’t have an online account, you can create an account using the same email address and this will allow you to manage any existing orders.  Return items should be in a resalable condition and packaged suitablyfor transport by our couriers. For more details, including any collection charges, view our returns policy.

If you think your item is faulty and you're within 1 year of your delivery date please chat to us as soon as possible.  We will need a description of the fault, your order reference and billing information and if possible supporting images. For more details, see the 'Returning faulty items' section of our returns policy.   

On the rare occasion that an item has arrived damaged you can request a FREE replacement online from your account, within 30 days of your order being delivered. As long as your item isn’t already installed, we’ll ensure a replacement is sent free of charge once the damage has been confirmed. If you don't have an online account, you can create an account using the same email address and this will allow you to manage any existing orders.

Within 14 days of delivery, you can return items online from your account for a full refund.   If you need to create an account , use the same email address you used to place your order.   For more details, including charges, view our Returns policy. Trade customers, please see Trade Returns policy.    Outside of 14 days? You can exchange most items within 30 days. 

Don’t worry, if there isn’t the option to return your items online, this could be due to your order status, payment method or delivery courier. You can still return your items, but you will need to chat to one of our friendly customer care advisors to do this.  

In line with our returns policy, you can return your items within 14 days of your order being delivered for a full refund, but you are required to pay for the costs associated with the return. We charge this small fee to cover the cost of transportation and processing of returns at our distribution centre.