Help CenterMost of our deliveries are contactless, however, if you select our Premium room of choice service, our delivery team will need to enter your property.
As a precaution, our delivery team will:
- Wear personal protective equipment as appropriate
- Sign a handheld device in your presence as proof of delivery
- Remain at least 2 metres away from you and anyone else in your household at all times
We kindly ask that you:
- Remain at least 2 metres away from our delivery team at all times
- Ensure there is a clear pathway to your room of choice, free of obstructions
You must:
- Inform us if you or anyone in your household is self-isolating due to COVID. Please tell your delivery team when they arrive at your property and also chat to us beforehand, if possible. In this instance, we’ll only be able to deliver to your doorstep and not to your room of choice