If your order was placed on or after the 1st September 2023, you would get 7 days to report damage for a replacement or a refund, you should be able to organise a replacement via your website account. If you ordered before this date, you would get 21 days to report damage for a replacement or a refund - please contact us via our LiveChat team to arrange this.
As long as your item isn’t already installed, we’ll ensure a replacement is sent free of charge once the damage has been confirmed. If you don't have an online account, you can create an account using the same email address and this will allow you to manage any existing orders.
For more details, view our policy for damaged items.