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When will I receive my refund?

We'll always try to issue refunds as soon as possible and, at most, within 14 days of receiving your returned items. 

Due to COVID-19 safety precautions, we're operating with reduced hours and staff, so in some cases it may take longer. If you have not received your refund after 14 days, please chat to us and one of our friendly customer care advisors will help you.