To keep our prices low, we sell exclusively online, without costly showrooms. If you're looking to order and need help please chat to us.  You’ll find plenty of information on our product pages including measurement diagrams and installation guides, product images, 360 degree views, videos and more. We also have our online 3D Bathroom planner to help plan and visualise your bathroom space and free professional design services.

To help you as quickly and effectively as possible we have our knowledgebase full of helpful FAQs to answer any questions you might have. If you need help with an exisiting order you can track delivery, return items, cancel order and replace damaged items online yourself.  If you still need to get in touch, we have an online chat service. VictoriaBot can help with most queries and when available connect you to an agent.

You can sign in to your account, allowing you to retrieve saved baskets from any device, track, cancel and return orders, and download invoices and installation guides.    If you placed an order as a guest, you can create an account using the same email address and this will allow you to manage any existing orders.    If you’ve forgotten your password, you can request a password reset.   

Sign up to our newsletter to be the first to find out about all our exclusive discount codes. As a thank you, you’ll also receive a code which gets you £20 off your first order. We’re also proud to support NHS workers with an exclusive discount.  Find out more about the discounts we offer by reading the following articles: Victoria Plum discount codes NHS staff exclusive discount   Using a discount code is easy and you can do this on the basket page.

We work hard to ensure that you'll be pleased with both your purchase and the service you've received. However, if there is something you're unhappy with, please check our terms and conditions to see if there's something we might have missed. https://victoriaplum.com/pages/terms-and-conditions 

We'll always try to issue refunds as soon as possible and, at most, within 14 days of receiving your returned items.  If you have not received your refund after 14 days, please chat to us and one of our friendly customer care advisors will help you.   

 In the rare instance, where your order cannot be delivered on your scheduled delivery date, we will contact you and reschedule for a date suitable for you. If your order was due to arrive and has not been delivered, please contact us using Live Chat as soon as possible and our customer care team will investigate for you. If your order is being delivered by a trusted delivery partner, it may be best for you to contact them directly, however, we will be happy to help and look into this for you.