In the rare instance, where your order cannot be delivered on your scheduled delivery date, we will contact you and reschedule for a date suitable for you. If your order was due to arrive and has not been delivered, please contact us using Live Chat as soon as possible and our customer care team will investigate for you.

If your order is being delivered by a trusted delivery partner, it may be best for you to contact them directly, however, we will be happy to help and look into this for you.